Frequently Asked Questions

Everything you need to know about shopping with Route One.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like swimwear and earrings are final sale.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as sizing can vary between different brands and cuts.

Do you ship internationally?

Yes, Route One ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.